Customer Support
Shipping & Delivery
All items are shipped using First Class USPS. Delivery times will vary based on your carrier but are usually between 3-5 business days for domestic (US) orders and between 2-3 weeks internationally.
You can expect your order within 2 weeks of purchase including shipping and processing time (creation time) as these items are made to order.
Easy Returns
Thanks for shopping at NiftyThriftyStoreCo.com.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
-Your item must be in the original packaging.
-Your item needs to have the receipt or proof of purchase.
-We must be notified of a pending return PRIOR to returning it via the form located here
We do not accept unauthorized returns, returns on custom orders, or "refused" packages. Sales on items purchased "On Sale" or while on "Clearance" are final.
Refunds for Returns
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer's policies.
Shipping For Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any additional questions on how to return your item to us, contact us.
Tracking Your Order
Tracking is provided with your order at time of shipment. Please note that "Processing Time" is the amount of time that it takes for use to make your order BEFORE it is shipped and is not indicative of "Shipping Time". Processing times (which is actually creation time as most items on the site are handmade, range from 3-5 business days to 2 weeks. Shipping time is how long AFTER shipment the item will take to arrive to you. Please remember to take both into consideration when ordering. Shipping times will vary depending on your carrier but is usually between 3-5 business days for domestic orders and between 2-3 weeks internationally. You will receive an email with a tracking number when your order has been shipped. If you think you didn't receive it, request a new one here. If you want to see your estimated arrival date and have already received your tracking info you can enter the number here to see where it is en route.
Money Back Guarantee
We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee” to ensure complete customer satisfaction of our products! If for any reason you wish to cancel your order or are dissatisfied with your purchase we will promptly issue a refund.
Simply contact us by clicking here and fill out the form to speak to a customer care specialist about our 30-Day Money-Back Guarantee.
100% Secure Ordering
When you buy something on the Internet, look for three things:
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All data you transmit is strongly encrypted.
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The site you're doing business with is the site you think it is.
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The site you're doing business with processes your credit card information in a safe and responsible manner.
SSL (Secure Sockets Layer), the industry-standard security protocol that our website uses to communicate with secure browsers, takes care of the first two items. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. If you are not sure whether your browser supports secure transactions, don't worry. If it doesn't, you won't be able to complete the transaction. You should also look for a visual image (generally a lock) that indicates a secure site.
Once your order is received, we take care to keep your information confidential in the same ways that we as consumers want our information secured.
Privacy Policy
This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:
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What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
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What choices are available to you regarding the use of your data.
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The security procedures in place to protect the misuse of your information.
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How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact us page.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
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